Naturalist Rewards Program - Nezza Naturals



FAQ'S


The Naturalist Rewards Program is a way for us to give back to our loyal customers for their continous support as well as their commitment to adopting a natural and more sustainable lifestyle. We will be continously growing the program to add more ways to earn as well as new and exciting ways you can redeem your points. Join now to start racking in those points!


To join, simply click the sign up button at the top of this page. You will be redirected to the Create an Account page on our website. Once you fill in the information and create your account, you can come back to this page to see your points balance overview or you can click on the Rewards program launcher on the bottom left of your window!


There are no costs associated to this program. It is completely free to join and to start earning points on all your future purchases!


Unfortunately, no - consent is a must! Although you may already be subscribed to our newsletter, you'll need to create an account on our website and sign in to begin earning and redeeming points as part of the program.


Online: To earn points online, you must first sign in to your account so that all your earnings are tied to the same email address. You can then earn 1 point for every $ spent (before shipping and taxes) on all your purchases. After your purchase, you will receive an email letting you know how many points you've earned.

In-store: To earn points in-store, make sure you provide your email address during the purchase so we can make sure your points are automatically added to your account.




Click on our Rewards program launcher tab at the bottom left of your screen. You may be prompted to sign in if you have not done so already. Once you're signed in, you will be able to click on Redeem to see which rewards you are currently eligible for. Choose the reward you want to redeem, make your product selection and the item will be added to your cart (for FREE!)


No, your points do not expire.


Our rewards program officially launched on February 1, 2022. This means that any purchases prior to this date are not eligible for points, BUT once you officially sign up - make sure that whenever you make an in-store purchase you do so under your same account. Your email address is used to identify your account and access both your in-store and online purchases, so if you've never made an account with us before just hit the sign up button and enter your information and you'll be good to go!


That is completely fine. You can still earn and redeem points purchasing solely online. If you ever do stop by our store, we can pull up your account via your email address so you continue to earn offline as well!


Great! You can keep earning both online and in-store using the same account that is tied to your email address. Whenever you want to redeem your rewards, you can do so both online and in-store as well.


Online and in-store accounts are the same and both tied to one email address. See below for more information.

I've made purchases in-store but never provided my email address: You'll need to create an account with the email address you want your account tied to and use this email address going forward for all your purchases. You can create this account in-store simply by providing your email address during your next purchase, or you can create it online by clicking on the Sign Up button. If you create your account in-store first, you'll still have to create it again online so you can create a password. It will be the same account as long as you use the same email address!

I've made purchases in-store with an email address, but never online: No worries, your account still exists online! You'll just need to create a password for it. Click on Sign Up, enter the requested information but be sure to use the same email address you've previously used in-store (or the one you intend to use in-store going forward!)

I've made purchases both online and in-store with an email address: Great! Just sign in to your online account as usual and you're good to go. Keep using that same email address when purchasing in-store and online!




You'll receive an email to let you know each time you are eligible for a reward. You can choose to redeem it right away, wait, or save up points to earn a different reward!


You can mix and match rewards as long as you have the points balance for it. See below for more information.

Purchasing in-store: Our staff can process the exact rewards you want to redeem and deduct your points accordingly.

Purchasing online: Redeem the reward that corresponds to your point balance you wish to use and let us know in the order notes if you need to make any changes. Ex: You redeemed a body butter cream for 600pts, but want to use those 600pts towards 2 roll ons instead (300pts each). Write in the order notes that you wish to receive two roll ons instead of the cream and let us know the blends!

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