Most of our products are handcrafted in Victoria, B.C., Canada. We make them in small batches using high-quality, plant-based ingredients—and always with care and love.

We also carry a curated selection of complementary products, including mineral makeup and eco-conscious accessories, chosen to align with our values of health, sustainability, and quality.

Nezza Naturals is a family-founded company dedicated to creating high-quality, plant-based products using only natural ingredients. Our products are handcrafted in small batches with no parabens, petrochemicals, synthetic preservatives, or sulfates.  We're passionate about sustainability, education, and creating products that are safe for both people and the planet.

Our packaging includes helpful icons to let you know more about the product at a glance. Here's what they represent:

• VEGAN – Contains no animal-derived ingredients.
  
  
• CRUELTY-FREE – Never tested on animals, and we only work with suppliers who follow the same standard (all our products!)
  
  
• HANDMADE – Crafted in small batches by our team in Victoria, B.C., Canada.
  
  
• REFILLABLE – This product can be refilled in-store or through our refill program to help reduce waste.

These symbols reflect our commitment to transparency, sustainability, and ethical production.

At Nezza Naturals, we choose packaging that reflects our commitment to sustainability, health, and quality. Here's why we use aluminum, glass, and cardboard:

Aluminum

• Reusable & Recyclable: Aluminum can be endlessly recycled without losing quality, making it one of the most sustainable packaging materials available.
• Lightweight & Durable: It's strong and lightweight, reducing transportation emissions and breakage.
• Protects Product Integrity: Aluminum blocks light and air, which helps preserve the freshness and stability of sensitive ingredients like essential oils.
  
  

Glass

• Non-Toxic & Inert: Glass doesn’t leach chemicals, making it a safe choice for natural and organic products.
• Reusable & Recyclable: Easily cleaned, reused, and endlessly recyclable without degrading in quality.
• Premium Look & Feel: Glass packaging adds a high-quality, apothecary-inspired aesthetic to our products.

 Cardboard

• Compostable & Recyclable: Made from renewable resources and can be recycled or composted, helping reduce landfill waste.
• Lightweight: Reduces carbon footprint during shipping.

Plastic-Free Alternative: An eco-friendly option for product boxes, wraps, and shipping materials.

All of our products are cruelty-free, and the majority are vegan. We never test on animals, and we source ingredients from suppliers who share our ethical standards. If a product contains beeswax, it will be listed on the label.

We avoid phthalates, parabens, sulfates (like SLS), petrochemicals, synthetic dyes and fragrances, formaldehyde, silicones, and other commonly found toxic ingredients. Our formulations are designed to be safe, gentle, and effective.

Most of our products are formulated with sensitive skin in mind. We also offer unscented (essential oil-free) options. For children and babies, we have a dedicated line that’s extra gentle. As always, we recommend doing a patch test before trying any new product.

We’re not currently offering workshops, but we’re always exploring future opportunities. If you're interested in hosting a workshop at our Victoria, B.C. location, please reach out to us—we’d love to hear your idea!

Yes! You can learn more about our loyalty program here.

Shopping with us online is easy:

1. Browse our collections and select the product(s) you'd like.
   
   
2. Click the Add to Cart button on each product page.
   
   
3. When you're ready, click the Cart icon (top right) and select Checkout.
   
   
4. Follow the steps to enter your shipping and payment information.

Having trouble completing your purchase? Contact us — we're here to help!

Visit Us In-Store

If you're in Victoria, BC, come experience our products in person at:

• 587 Johnson Street, Victoria, BC Canada
• #55-1644 Hillside Ave, Victoria B.C. Canada

If your order hasn’t shipped yet, please contact us at info@nezzanaturals.com as soon as possible. We’ll do our best to help with changes or cancellations.

A subscription is an order that automatically send on a set schedule. You can learn more about subscriptions here.

Yes! Digital gift cards are available and make a thoughtful gift for any occasion. You can choose the amount and have it emailed directly to the recipient.

Enter your discount code at checkout in the “Gift card or discount code” field. The discount will automatically apply to eligible items.

Yes! Just enter the recipient’s address as the shipping address, and you can add a gift message in the notes section at checkout.

Free shipping on orders over $100 within Canada

Free shipping on orders over $150 to the US (not including duties, fees or tariffs)

Local to Victoria, BC?

You can also choose:

• Free In-Store Pickup at 587 Johnson Street
• Local Delivery within select Victoria areas (available at checkout)

For full details on shipping times, costs, and options, please visit our Shipping Information page. 

We ship across Canada, the United States, and internationally using Canada Post. You’ll see shipping options and rates at checkout.

Yes! We ship across Canada, the United States, and to many international destinations using Canada Post. Shipping rates are calculated at checkout based on your location and order weight.

Please note:

• Delivery times vary depending on the destination and selected shipping method.
• Tracking information is provided with most shipping options.
• We are not responsible for any customs duties, import fees, or tariffs that may be charged upon delivery. These are the responsibility of the customer and vary by country.

If you have questions about international shipping options or costs, feel free to contact us before placing your order.

Shipping rates vary by destination and order weight. Estimated delivery times and costs are shown at checkout. All orders ship from our Victoria, BC location.  Free shipping on orders over $100 within Canada and Free shipping on orders over $150 to the US.

Yes!

• In-store pickup is free and available at our 587 Johnson Street location.
• Local delivery is available in select Victoria-area postal codes (details at checkout).

Once your order ships, you’ll receive an email with a Canada Post tracking number so you can follow its journey.

For local delivery, you will receive a notification when the order has been received and picked up. 

First, check your tracking link for updates. If it’s been more than 10 business days (Canada) or 20 (International) without movement, contact us or Canada Post, and we’ll investigate further.

Please contact us at info@nezzanaturals.com within 14 days of delivery. We may request photos of the issue to help resolve it quickly.

At Nezza Naturals, sustainability is at the heart of everything we do — including how we pack and ship your orders. We choose plastic-free shipping materials to reduce waste and offer eco-conscious alternatives. Here's what we use instead:

📦 Paper Tape

• Fully Recyclable: Unlike plastic tape, paper tape can be recycled right along with the box — no peeling required.
• Natural Adhesive: Made with a water-activated, biodegradable adhesive that’s free from synthetic chemicals.

📦 Corrugated Paper Wrap

• Plastic-Free Protection: This honeycomb-style paper wrap cushions products just like bubble wrap — without the plastic waste.
  Compostable & Recyclable: 100% biodegradable and made from recycled materials.
• Takes Up Less Space: More compact and lightweight than plastic wrap, which helps reduce shipping emissions.
  
  

📦 No Plastic Packaging

• Zero Bubble Wrap or Foam Peanuts
• We’re committed to a fully recyclable or compostable unboxing experience

Yes! Many of our products are available in bulk and refill sizes (including 4L jugs). You can also visit our in-store refill bar to refill your bottles and reduce waste.

Bring in your clean containers, and our staff will refill them with your chosen product. Prices are based on the volume refilled. You will receive 10% off refills compared to purchasing the full product.

Jar Exchange:

You can bring back your clean, empty Nezza glass jars to our stores for $0.50 store credit towards the purchase of your next jar. Your next jar can be a different product if you like.

Jug Exchange: 

You can bring back your clean, empty Nezza 4L jugs to our stores for $0.50 credit towards the purchase of your next jug. Your next jug can be a different product if you like.

Yes! Just ensure they’re clean, dry.  We’re all about reducing waste while keeping things safe and sanitary.

We currently do not offer products for retailers, but please reach out to us at info@nezzanaturals to inquire about the possibility. 

Yes, we do! We offer a range of our most popular products in 4L bulk sizes for businesses and professional use. This includes:

• Shampoos & Conditioners
• Body Wash & Lotions
• Multi-Purpose Cleaners & Dish Soap
• Yoga Mat Cleaner
• Massage Oils

These are perfect for spas, salons, wellness clinics, gyms, hospitality, and refill stations.
Visit our Commercial Use section for more details or contact us for a custom quote.

If you have questions about essential oils visit our essential oils FAQ page or email us at info@nezzanaturals.com or visit our store in Victoria, B.C. for more information.

We launched our refill program in 2007 because we wanted to take action against single-use plastics and inspire sustainable habits. Refilling reduces packaging waste, helps protect the environment, and saves you money. It’s a win for you—and the planet.

Many of our most-loved products are refillable at our Victoria, B.C. location, including:

• Hair Care – Shampoo, Conditioner, Surf Spray, Hair Gel
• Face & Body Care – Lotion, Shaving Cream, Body Wash, Liquid Facial Cleansers, Facial Oils, Facial Toners, Witch Hazel, Hydrosols
• Hand & Home – Liquid Hand Soap, Castile Soap, Multi-Purpose Cleaner, Dish Soap, Room Spray, Laundry Powder, Oxi-Shine
• Wellness – Massage Oil, Essential Oils, Roll-On Perfume
• Dry Goods – Clay Powders, Bath Salts, Beeswax Pellets
  

Look for the ‘REFILLABLE’ icon on our product labels to know what qualifies.

Note: We currently do not refill products packaged in jars but we do offer a jar exchange program - learn more here

It’s easy! Just bring in your empty, clean container—whether it’s a Nezza bottle, another brand, or even a mason jar—and we’ll refill it for you.

Want to switch scents or products? No problem—we’ll even relabel it for you if we can!

No problem! You can purchase the product in a refillable container from us and bring it back any time for a refill. It’s an easy way to get started with low-waste living—and you’ll still receive 10% off every in-store refill.

Absolutely. All in-store refills receive 10% off retail price.

Refill discount is available in-store only.