Refund policy
Refund Policy
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In-store returns:
We strive to create products that our customers love – so if you are not 100% happy with the products or you have any concerns we would be happy to help.
Items that are in their original packaging are eligible for exchange or store credit within 30 days of purchase. In order for us to complete an exchange, we require the original receipt or the customer account that was used on the original transaction.
Non-returnable items:
Gift cards
Clearance sale items
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On-line Return Policy
If a product is purchased and you decide it is not for you, we offer an exchange or store credit on products for 30 days after delivery. The sender is responsible for return postage fees, but we will cover the shipment of the new item to you. We recommend using a tracking number and ensuring your parcel has insurance in case of loss or damage. All product returns require approval from our head office.
To initiate this process, please contact us directly at info@nezzanaturals.com along with any relevant photos of the product if needed and our team will collect details from you and provide guidance about next steps. Â
Please note:
→ Returns will be accepted only from the original purchaser. Nezza Naturals cannot offer returns on products that were the result of purchases from a re-sale.
→ Returned products must be received and accounted for at our Victoria, BC location before credit notes or replacements can be sent out. Replacements or credit notes will be issued within 10 calendar days of receipt at our Victoria, BC location.
→ Nezza Naturals does not offer credit notes for products that were sent out at no charge to the original order.
→ Original shipping and handling costs are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a replacement product or credit note will be sent to you.Â
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nezzanaturals.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.Â
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will have to refund the gift giver.
Shipping
To return your product, you should mail your product to: 587 Johnson St. Victoria British Columbia CA V8W 1M2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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