Shipping


ORDERS WITHIN CANADA

  • All on-line orders are processed within 3 business days and are shipped from Victoria B.C.
  • All orders are shipped via Canada Post.
  • Orders over $100 (before tax) will be shipped for FREE within Canada. Orders under $100 will be charged based on size, weight and destination of the package. .
  • Depending on the destination, orders may arrive anywhere between 2-10 business days after they are placed.
  • Please double check your shipping address before confirming your purchase. Nezza Naturals is not responsible for any lost or stolen packages. However we will do our best to help locate any lost packages. Please contact your local post office first to see if they are holding your item.
  • After placing an order you will receive a confirmation email along with a tracking number for your parcel.
  • Please feel free to contact us at info@nezzanaturals.com should you have questions about any of our policies.

Orders to the USA

  • Orders $150+ will be shipped for FREE to all destinations within the USA (including Alaska and Hawaii).
  • Orders under $150 shipped to the USA will be charged based on size, weight and destination of the package. Your shipping rate will be applied at checkout and you will be able to view the cost before confirming your order.
  • All orders are processed within 3 business days and are shipped out of our location in Victoria BC.
  • All orders shipped out to the USA are sent by DHL and are sent by air and tracked.
  • Depending on where you live in the USA, orders may arrive anywhere between 5-14 business days after being placed with us online.
  • Please double check your shipping address before confirming your purchase. Nezza Naturals is not responsible for any lost or stolen packages, but we will always do our best to help you locate a missing package.
  • Please note that all orders are charged in Canadian dollars. If shopping in the USA, your credit card will automatically determine the exchange rate for you at the time of purchase and you will see the actual amount you were charged on your credit card statement.

Orders outside North America

  • Shipping rates will vary depending on size, weight and destination country. Your shipping rate will be calculated at checkout.
  • All orders are shipped by DHL by air and are tracked
  • All orders are processed within 3 business days and are shipped out of our location in Victoria BC.
  • Please double check your shipping address before confirming your purchase. Nezza Naturals is not responsible for any lost or stolen packages, but we will always do our best to help you locate a missing package.
  • Please note that all orders are charged in Canadian dollars. If shopping in the USA, your credit card will automatically determine the exchange rate for you at the time of purchase and you will see the actual amount you were charged on your credit card statement.

Plastic Free Packing Material

At Nezza Naturals we are trying to reduce plastic waste and therefore when you open your package you will not find any plastic in the packing supplies. This means you can recycle and even compost all the packing.

We use…

  • Kraft boxes
  • Kraft packing paper
  • Corrugated cardboard instead of bubble wrap
  • Paper tape instead of plastic tape!

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