In-store exchange policy
We strive to create products that our customers love – so if you are not 100% happy with the products or you have any concerns we would be happy to help. Items that are in their original packaging are eligible for exchange or credit within 14 days of purchase. The item must be returned to the location in which it was purchased. In order for us to complete an exchange, we require the original receipts.
On-line exchange policy
We truly want you to be happy with your Nezza Naturals purchase. We understand that with online orders the opportunity to handle the products and getting the full Nezza experience is missed. We do our best to offer smaller sizes of most of our products as an opportunity to try a product before purchasing a full size.
If a product is purchased and you decide it is not for you, we offer an exchange or store credit on products for 14 days after delivery. The sender is responsible for return postage fees, but we will cover the shipment of the new item to you. We recommend using a tracking number and ensuring your parcel has insurance in case of loss or damage. All product returns require approval from our head office.
To initiate this process, please contact us directly at firstname.lastname@example.org and our team will collect details from you and provide guidance about next steps.
- Returns will be accepted only from the original purchaser. Nezza Naturals cannot offer returns on products that were the result of purchases from a re-sale.
- Return products must be received and accounted for at our Victoria B.C. location before credit notes or replacements can be sent out. Replacements or credit notes will be issued within 10 calendar days of receipt at our Victoria B.C. location.
- Nezza Naturals does not offer credit notes for products that were sent out at no charge to the original order.
- Original shipping and handling costs are non-refundable.
Product damaged during shipping
If a product is found damaged as result of shipping, please contact us at email@example.com within 7 days of receiving your parcel. Please include a detailed description of the damage along with a photo.
Order processing errors made by Nezza Naturals
Please email us at firstname.lastname@example.org as soon as possible with a description of the issue and a photo if requested and we will be happy to correct it.
Note: Please ensure you double check your shipping address before confirming your purchase. Nezza Naturals is not responsible for any lost or stolen packages due to entry errors during customer check out. However, we will always do our best to help locate them.
Sale items are final sale. Only regular priced items may be exchanged.