Frequently Asked Questions
Where are your products made and who makes them?
Our products are handmade on Galiano Island, British Columbia, Canada. It is a small, southern gulf island on the West Coast. Jim Trueit creates almost all the products himself! We ethically source our ingredients from across the globe and avoid all animal products except beeswax and goats milk.
It takes many hours of dedicated, creative work for Jim to create his amazing formulas.
How do you keep your products from going rancid if you don't use chemical preservatives?
There are many ways of keeping a product healthy, natural and at the same time long lasting. We use 100% natural anti-oxidants including Vitamin E (Tocopherol), Neem Leaf Oil (Azadirachta indica) and Rosemary Oleoresin (Rosmarinus officinalis/ROE). These anti-oxidants are safe, gentle and are great for the skin. They increase the shelf life of a product by slowing down the oxidation of oils that can cause rancidity.
Is it true that you refill? If so, which items are refillable?
We refill almost all liquid products as well as the laundry powder! This includes shampoo, conditioner, orange multi-purpose cleaner, floor cleaner, hand sanitizer, lotions, facial cleansers, toners, carrier oils and even essential oils. We cannot refill anything in jars.
When you bring your refillable empty bottle back we fill it up and you get 10% off!
This increases some of our costs but it is very important to us to waste less and re-use more! It makes us very happy to see you come in with a refill.
I have many sensitivities. Can I use your products?
Many people have sensitivities to commercial products which contain skin irritants like parabens, sulfates and petrochemicals. They are extremely different from natural, organic body care products. With natural, plant-based ingredients there is very little chance that you will have a reaction or sensitivity. People may also have sensitivities to natural products but we can assist you in choosing products that are better suited for sensitive skin.
I have Eczema/Psoriasis. Will any of your products help?
Eczema and Psoriasis are extremely common skin conditions which are very difficult to treat because the causes vary greatly. They can be triggered by diet, allergies, stress and environmental factors. A number of plant based oils and butters have been shown to help soothe inflammation, redness, itchiness and flaky skin. One of our products in particular has had excellent reviews when it comes to eczema and psoriasis. It is called called 'Psorganic Ointment' and is a concentrated blend of soothing shea butter, rich plant based oils and pure essential oils to help soothe irritated skin conditions.
I thought you only used essential oils. How come a few of your products have fragrance oils?
We truly believe in the benefits of pure essential oils and use them in almost all of our products. We use mango and coconut fragrance oil in five products including the 'Mango Butter Cream', 'Coconut Butter Cream', 'Coconut Shampoo', 'Coconut Conditioner' and 'Mango Salt Scrub' . We have many requests for these scents so decided to offer a few as an option.
Is it going to be expensive to switch to your natural products?
You will find that many of our products are MUCH more concentrated than commercial products and this will mean that you will use less of them. We are told that our handmade soaps last 2-3 times longer than our customers previous soaps. Many of our natural household cleaners are so concentrated that you can dilute them with equal parts water and they will still be powerfully effective (Orange Bacteria Buster, Dish Soap, Floor Cleaner etc.). Many natural products can be used for many different purposes and this eliminates the need for expensive specialty products. For example, pure organic shea butter is an amazing body moisturizer, hair conditioner and lip balm!